EDUCATION

·Master of Science in Computer Science and System from University of Washington

(GPA: 3.67), August 2016

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·Bachelor of Science in Information Technology from University of Mumbai

(GPA: 3.5), June 2010

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·Bachelor of Business Administration from Sikkim Manipal University

(GPA: 3.5), August 2010

 

EXPERIENCE

Healthcare Management Administrators, Bellevue WA, USA : Healthcare Informatics Reporting Analyst, January 2017 - March 2019                                                                                      

• Eliminated ~800 hours of Manual Effort annually by rebuilding, automating, expanding and improving all legacy reports on new reporting platform using SQL Server and Power BI Platform.

• Worked with multiple stakeholders including the CEO to conceptualize, design and build 15+ interactive dashboards for Board of Directors, providing visibility on SLA/KPI metrics across Claims, Accounting, Client Services and HR Verticals of the organization.

• Reduced Ticket inflow by 25% within 6 months by developing data models and creating self-serving automated dashboards for end users with required Security models in place.

 

Infosys Technologies Limited, Pune, India: Application Engineer, November 2010 - August 2013

• Increased SLA metrics by 20% by creating Trend analytics & Service Level reports using Power Map, Power Pivot and Excel reports.

• Developed various SQL artifacts using Microsoft SQL Server to enable new workflows in the Global Complaints Management and Operation Change Management Systems.

• Resolved Sev1-P1 Production Issues in a fast-paced customer support environment and performed First Cut Root Cause Analysis that enabled the team to create the further action plan and timelines.

 

CERTIFICATIONS

Microsoft SQL Server, Implementation and Maintenance

 

SKILLS

• Microsoft Power BI, Microsoft SQL Server, R, Python.

• Predictive analytics using machine learning algorithms.

• Microsoft Excel, Power Pivot, DAX, VB, Data warehousing, MS SSIS (ETL).

• Amazon Web Services, Hadoop MapReduce, Shiny Framework.

• Ubuntu (OS), Linux, Rstudio, MS Visual Studio, PyCharm.

• Microsoft Office Suite – Excel, PowerPoint, MS Access, MS Word.

 

ACADEMIC PROJECTS:

•  PREDICTING ADOPT-ABILITY OF ANIMALS IN THE SHELTER:

Analyze Animal Shelter Data, observe the existing patterns and predict outcomes for new data by using various machine learning techniques. (Hadoop Map Reduce, R)

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•  TWEET: HUMAN or BOT:

Investigate whether a twitter account is of a human or a bot. (Amazon Web Services, Shiny Framework, R)

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•  USER PROFILING IN SOCIAL MEDIA:

Built a system for automatic recognition of the age, gender, and personality traits of Facebook users. (Python, Natural-Language Toolkit, Scikit, various ML algorithms)

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•  IMPLEMENTING BUSINESS INTELLIGENCE FOR RETAIL SALES

Built a Sales Data warehouse in which we will integrate data from different systems. Developed reports using PowerBI that will project this vast data into user friendly dashboard. (SQL Server, Microsoft SSIS (ETL), MS Power BI, DW)

 

EXTERNAL PROJECTS:

•  IEEE International Conference on Healthcare Informatics, June 2016

Created an application to classify the health care forum messages (text) into 7 pre-defined categories (like pregnancy, family support, disease etc.).

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•  IT Architecture Competition for COSTCO by IASA (International Association of Global Software Architects), Jan 2016                                         

Architected a system that will minimize the effort in purchasing of items and the time spent at the register to enhance the customer shopping experience. Presented the design to judges competencies

 

AWARDS

•  Certification of Excellence as a Rising Star Award (Most Valuable Fresher) at Infosys, 2011-2012

•  Runner up in IT Architecture Competition conducted by IASA (International Association of Global Software Architects), January 2016